What a year it’s been!
Early on we landed one of the biggest projects we have ever done, supplying water treatment components for the Nicholas Conservatory under construction at Sinissippi Gardens. Congrats to Russ for making that happen, along with everyone else’s hard work and borrowing a trailer from Chris & Jessica at MP Heating & Cooling in order to deliver it! We also celebrated our 25th year in business with a huge party in July and hosted a business afterhours for the Roscoe Chamber in October. We started advertising on the Michael Koolidge show on WROK, Russ completed his continuing education requirements for his WQA certification and I was appointed to the Roscoe Chamber board of directors. I also got my name and/or picture in the paper a few times! As usual, Eric & Russ worked their butts off servicing and installing equipment and our increased DI exchange services and salt & water delivery business was handled easily by Chad. And of course, Sherry kept everything working smoothly on the administrative side. Looking at the numbers and taking into account the economic “recovery” that is supposedly happening, we had a solid year.
So what do we have to look forward to? What are our goals for the coming year? I think an area of concentration will be increased customer service and education. We are so grateful for the referrals our customers have given us and they will keep coming if we go above and beyond expectations. Our expanding commercial service has been a nice suprise and we will definitely pursue more opportunities in that area. Of course, we will be exploring new ways to increase sales and service and may be looking at adding personnel to help achieve that.
So, Happy New Year, everyone! Today is the first day of the rest of our lives, right? Let us march forward, confident in our goals and our abilities to reach them.
-Cindy
